Pen and Paper
Thursday, June 29, 2006
haha.. today is really fun! about 2 plus in the afternoon.. the server of my department down all of e sudden.. we can't get into the internet at all.. kinda shocked.. haha..
then my colleague pass me a stack of empty forms.. it's for us to take down e details of the customers in case they call.. wow.. really never tried this before.. i wonder how will things turn out..
then shortly after the server down, there are quite a number of calls.. haha.. and i really take down e notes seriously. cause i can't check the details on my computer screen.. so if i take e details wrongly.. i might not be able to contact the customer later.
most of the customer are very kind.. i told them our company server is down at the moment.. they are very patient with me.. and they gave me as much details as possible.. i really thank God that there are so many nice people around.
but there is one particular customer called.. and their attitude is really bad. they demand the engineer to go down and help them out now.. but we really trying our best to help all the customers in the shortest time.. and they sort of scolded me for that.. at first i felt that why i am the one get scolded.. but after that i start to learn to step into their shoes and think for them.. ya.. their business operation is affected.. of course they'll be angry..
i understand how they felt.. it's really difficult to be in a situation like this. they said,' i don't care that your system is not working.. that's your problem.. i don't need to bare e problem also.. ' and they really sound angry.. haha.. but i'm not angry la.. i know how they felt.. if i'm in e same situation.. i'll be angry too.. haha..
but after that.. the system is up le.. so happy.. haha.. today had a great day.. learnt how to write faster .. haha..
&lovin' Bb at 11:37 PM♥
Name: Manman<3
God's Little Girl, Bb, Dance, Love, W16, Paint, Food, Sleep