hihi, thanks for dropping by.. here are the little little bits that form me.. :D
CG-members
Today I need to do dispatch again. Joey on leave today, so need to take her place. Today I came to work, I saw outstanding calls is only 4. So I was thinking doing the service maintenance to some of the customers. But from 0930 onward till 1400, the calls are pouring in. from 4 calls till 30 plus calls. No matter how hard I tried to clear, it’s still no use. Still hangs at 30plus calls.
Was quite angry, as I don't know why the manager give so many people on leave today. I got two boards, one board full strength is 5 people, and 2 on leave. Then the other board full strength about 14 people, and 2 on leave, 1 half day leave, 1 urgent leave, and 1 got MC without telling me.
I was really angry with the guy that got MC. Sorry to say that, but it's really very irresponsible. I gave him two calls from the same company, then I messaged him many times about what time can he take the next call. I chased my manager to help out also. Then at about 2 plus in the afternoon, my manager told me the engineer went to see doctor. Then at 3plus I got the message that he did not do one of the call in the morning. I was super duper angry that time. I gave him these two calls, then he only wait till 3plus in the afternoon then tell me that he did not do that call. So many colleague had chased him, but he did not respond. I don't understand such people can be team leader. Sorry to say that, I know he not feeling well, but this is simply too much. And he claimed that he informed me that he go see doctor before hand. But I didn't receive any message.
I don't want to quarrel with him further, I was really angry. Thank God that time got one engineer want to take call and is near by, I immediately give the call to him. If not I sure got scolding by customers.
Today after I have given out all the first call for tomorrow, I still have 24 outstanding. That is a lot of calls. I never seen so many outstanding calls before. I wonder what will happen tomorrow….