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Name: Manman<3
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This whole week has been quite a bad week for me. A week of training of my patience. Cause in my office from last week onwards, the server has been driving me nuts. I always thought my old com is slow, this is even slower.
The new system has been around for one year. We’re ‘celebrating’ it’s one year anniversary soon. For our department, the system has nothing to celebrate about. The system has been getting from bad to worse since I start to use the system since June. Serene told me that the system was worse when it just started.
These two weeks, the system is slow till when you wait for the case to save, you will have more than enough time to go and make a coffee and finish up the coffee and the system is still trying to save the case.
Sometimes it’s getting on my nerves, cause you need to wait for the system to run. Time is lost in waiting. And I could not finish my work in time because of waiting. If the system is fast, I can accomplish far more things that I can do now.
I have learnt how to be more patient from these two weeks of training.
But if the speed of my work will affect other people, I will get very irritated. Cause I do not want my delay to affect other people.
For installation, if I delay to log in the hardware or software call, then the customer will greatly affected as they do not have the machine to be up and running on time. Engineers are affected also.
And for dispatching, engineers are directly impacted as if I send the calls to them late, their performance will be affected. And if they did not perform well, the whole board will always have high outstanding calls.
I still can control myself, but Cas was really annoyed by the system. Today she got so angry, even lulu messaged her on internal messenger to try to cool her down. Cas showed me the message, I find that it is really ridiculous. How can we cool down and accept such a lousy system? I do not want to compromise and settle for something like this. Cas was very angry in what lulu messaged her. She said that she do not understand why we need to affect our work because of the system. System is to help our work, not to hinder.
I wonder when will the system improve. I do not know when I will explode. It is really a good time to train my patience, and to learn the art of taking the calls so slow that customers will not have long waiting time.
Working in this call centre really trained me in many things. I do not want to go through all these again after I end the contract. Still got about 7 months to go, it is ending soon.