brain stoning, calls bad, tired
Tuesday, January 30, 2007
These few days been quite bad days for me in office. The calls are very high. I am taking care north and XES board. North is really a big area, cover places like kallang, orchard, Thomson, bukit timah, woodlands, sungei kadut, mandai, bukit batok, choa chu kang, ang mo kio, toa payoh. In land mass wise, north board has the largest area among other territory for office machines.
Since last Thursday, the call has been very high. There are still many calls outstanding at the end of the day and need to pour over to next day. And the next day, same amount or even more calls come in, then I really have hard time planning and clearing the calls.
Then on sat, I arrange 6 north engineers on duty. That’s double of what the usual amount. Some Saturdays there are only 2 working. Got approval from the manager, he said do whatever you can to clear the calls. At the end of sat duty, I thought this week will be a better week, cause the calls cleared almost everything.
But today, really had a shock of my life, today’s call is even worse. No matter how hard I try to clear, there are always about 30 calls outstanding in my Q.
End of today, all the engineers have already been assigned with 2 jobs for next day. After giving everyone 2 jobs on pending, there are still about 10 outstanding have not given out. It’s really very scary. Usually everyone will have only 1 job on hand for the next day.
Today got a lot of urgent calls. Total about 10 of them still outstanding at 4pm in the afternoon. Initially I really wonder how to clear. Can’t take much calls also. Oh man.. But thank God that he really pulled me through. And some of the engineers are really very helpful. They can help to take OT and some help me to call customer to see whether can service the machine the next working day. Really thank God for them. And all the urgent calls I could either get engineers to go down or I can push till the next day. Everything just fall into place nicely.
I really hope that tomorrow will be a better day. With less calls.. Way lesser calls.
Think really need to rest earlier today. Today think too much already, now having headache again. My throat never get well before, eating tons of lozenges already. No time to rest my throat sia, everyday need to talk so much, then these few days calls so high. Can really get crazy in office sia.
Thank God that I got some nice colleagues in office. If not my life will be super miserable.
I’m already been working there for 7.5 months. More than half way done. Haha.. I was shocked that I can stay there for so long. Looking forward for June.
After work, my favorite past time is really stoning. Just now went back home with Jennifer, I was really very tired. I simply don’t want to think about anything. Brain really can’t function anymore. I stone there throughout the whole journey.
Oh man.. So fast is 12midnight. Time to sleep, time pass so fast. After the short sleep, I need to go for war again. Hai~~~~
&lovin' Bb at 12:10 AM♥
Name: Manman<3
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