Going Crazy soon
Thursday, February 01, 2007
Today really had a super bad day. I don’t know how come all the nasty customers called today. So many customers scolded me for no reasons. Oh man. Today’s call also quite bad, but there are slight improvements towards the end of the day.
Actually I quite liked taking North and XES board. Most of engineers are very nice. Today one of them told me he liked talking to me as compared to the previous dispatcher. He said I’m easier to talk to. It really warms my heart, despite all the nasty customers irritates you all the time. Those really nice engineers are willing to help you as much as possible. Like helping you to call customers to push the service appointments to next day, try to help phone support first, and also help to do OT. It’s easy to work with nice engineers.
But of course, there are some engineers that I don’t really like to talk to. Really gives me headache as those engineers gave me many attitude problems and are not willing to help at all. Today I almost quarreled with one of them.
Talking about quarrelling, today the sales people always come and disturb me. I shouted at one of them today, cause he keep on asking me the same question which I have already answered him long ago. He hogged onto my line for so long, keep on bugging me, asking me what time the particular engineer will be going down. I told him after the engineer finish his current call, will go down to his customer’s site to service the machine. Then he go ask me many stupid questions, he said ‘what time can he make it down? Just now spoke to your engineer already, he said you gave him another additional call. What time can he go down?’
I was really very irritated. That time I was very busy, (actually I am busy all the time) I got a lot of things to do. Really don’t have time and energy to entertain this kind of people. some more today’s call really very bad, he really chose the wrong day to irritate me. I blasted at him. I said, ‘I have told you many times already, after he finish the current call, he WILL go down and service your customer’s machine. As for the timing, how would I know? I am not the one who service machine. If you want to know, you can call my engineer to check right?’
After that, he sound real scared. He said, ‘okok, I’ll check with him, thanks.’
Anyway that particular engineer always give me a lot of problem also. This is the engineer that is always not willing, and always gives me attitude. Almost shouted at him also.
Besides engineers and customers, today the computer really very slow. Need to wait for almost one minute for it the un-hang when I am using the applications.
Especially after 5.30 to 6 pm today. Only 4 people working, then you can’t aux out, cause really very little people working that shift. But the call keep on coming in. I need to try ways to speak slow, and keep on asking customer questions, while waiting for it to un-hang. Really very irritated.
some more that time I need to do next days’ 1st call schedule. So many things I need to finish by 6. How to do? The computer is so slow. I thought today I can finish dispatching before 6, I end up after 6 then finish, cause waiting time really delayed my work.
How long more I need to bear with this? Oh man, it’s getting terrible. Just now after work, I felt that I really need to release all my stress, if not I can really go crazy. Walk around in far east plaza first, can’t concentrate at all. Cause my mind is really too stress, can’t have energy to enjoy. Really depressing at that time, really want to either shout or cry to release them all out, but there are so many people there. I kept my cool, swallowed everything down to my belly.
But now a lot better already. Really thank God that I am not in this battle alone. I have friends around me that really cared. Felt much better after today, felt that I have the energy to fight another day.
Tomorrow will be a better day.
&lovin' Bb at 1:35 AM♥
Name: Manman<3
God's Little Girl, Bb, Dance, Love, W16, Paint, Food, Sleep