Funny customers
Tuesday, March 20, 2007
Today met Ariel for lunch. It’s the first meeting after so many months since she left the company. Cas and I really shared with her about what happened all these months.
We realized that we really have a hard time trying to squeeze so many things in the short 20 mins. Haha.. So we decided to meet up again during June. We are going to have another outing to celebrate the freedom of Cas and I.
Today’s call is quite bad for me. But today don’t know how come got so many funny calls.
Remembered there is one customer, I asked him where the machine is located, you know what he replied? He thought for a while, and then he said, ‘the machine is on my desk…’
I really felt like laughing out loud at that time. Really have nothing to say. Duh~~ I also know you place the printer on your desk. Hello~~ where else can you put your printer in? Toilet?
Me, ‘erm, sir, I mean what is the location of the machine, the address…’
Smart customer, ‘I am using it as a personal printer you know? It is at my house.’
Me (totally speechless), ‘erm, ok, sir, may I know the address of your house please.’
Smart customer, ‘do you need to know where my address is?’
Me, ‘yes sir, I need to know the address, so that when we need to send engineer down to service the machine for you, we would know where is the machine located.’
Smart customer (pause for a while), ‘erm, ok, my address is at (address)’
Oh man, can you believe it? I really don’t know whether I want to laugh or cry…
Then another case, I am supposed to call customer to check whether I can send the engineer down to service the machine the next working day. Cause the calls are simply too high, and I cannot send all of them within the same day.
And I have no idea how to pronounce this name. I stuck there for about one minute; I simply don’t know how I should pronounce this name:
HO KUAI LAN
The person who recorded this down didn’t indicate whether is this caller is a lady or a gentleman. How to pronounce this sia? After that, I asked Cas and see whether she has any idea how to pronounce this name correctly. She laughed, and then after that she said don’t know.
Imagine you pronounce this wrongly, the customer will be double offended. Firstly you offended them by not sending the engineer down on the same day. Secondly you offended them by pronounce the name incorrectly.
Without any help from Cas, decided to go ahead to call. My heart was really heavy.
Unknown person, ‘hello…’
Me, ‘Hi good afternoon, may I speak to, erm, Ho please?’
Unknown person, ‘oh, Ho, erm, hold on for a while…’
Short pause
Unknown person, ‘Ms Ho is in the toilet, may I know what it is regarding?’
Me (relief, oh.. so is Ms Ho.. haha.. ), ‘oh, this is calling from Fuji Xerox, earlier on Ms Ho logged in a call in regards to the machine, DC186 replacement of drum, I just want to inform her that we’re sending the engineer tomorrow first thing in the morning at 9am.’
Unknown person, ‘oh, ok, erm, hold on’
Short pause
Ms Ho, ‘hello, Ms Ho here…’
Me, ‘Hi Ms Ho, this is Sin Man calling from Fuji Xerox, regarding the DC186 machine, we’ll be sending the engineer to replace the drum for you tomorrow morning at 9, will that be alright?’
Ms Ho, ‘ok, thanks, early morning ya?’
Me, ‘ya, sure, I’ll make arrangement for that. Thank you, have a nice day, bye bye.’
Phew, so is Ms Ho. Really had nothing to say. After calling the customer, Serene said that she was the one who picked up the call earlier on, she said is a lady.
Wah, why now then tell me? Can save a lot of trouble know? Anyway it was really funny. (So bad of me to make fun of other people’s name. but after working there for such a long day really got so tired already. I can simply laugh at anything and everything.)
Then Cas suggested to ask Joey and see whether does she know how to pronounce the name. Joey came over and look, she stared at the name and said, ‘I also don’t know... haha..’
Funny day
&lovin' Bb at 8:20 PM♥
Name: Manman<3
God's Little Girl, Bb, Dance, Love, W16, Paint, Food, Sleep