sian.....
Thursday, July 30, 2009
Oh man, I know this thing will look so small when I look back in future. But now, this thing is a BIG issue for me.
Jen and I took on operation role for the next 2 months (hopefully is either 2 months or less). Last few days been going to various training sessions. I learnt a lot of things about SAP operation. Description: tedious and a lot of steps
One tenant account opening would need at least 30mins for me to key in all the info. Imagine if a building has few hundred tenants, how long would it take?
Today I wanted to finish account opening for one building, total 9 tenants. Till 7.30pm, I only managed to do 2. Because when I do half way, many people, both internal and external ask me do a lot of things. Tenant wants account opening/termination by today. So need to arrange for the asap date. Got one tenant even scolded me for it. Funny thing is one landlord even don’t know our known-for-long-time procedures!
Then today Jen on MC, then I need to cover for her. I’m okie with that. But internal staff keep ask me do her things which is not so urgent. On my hands I already have TONS of things to do. Some people sent an email already then walk over, saying things like, ‘oh just want to walk over and let you know verbally that it’s a lot of things to do.’ When I say she’s not around, then they roll eyes. Do I need to see your attitude?
Then got one obviously not very urgent cause the other party sure takes long time. The person sort of forces me to send the email over to the other party to take action. Reason being it will affect the billing for the whole building.
How could I finish my stuff when the whole world keeps chasing me for things?!?!?!?
Landlord also calls me and asks me for updates. I have no time to call for en-bloc at all, so now I need to pacify him. I sort of got a scolding from him and chase me die die I must give him an update by tomorrow.
I was feeling so overwhelmed by all the work that’s on my table. It’s been weeks since I last saw a nice, clean table. Feeling so demoralized, feeling so stressed, feeling like throwing in the towel. Feel like just throw everything on the table, take my bag and leave.
I know in my heart that with time, I can do operation things faster. But now, I was feeling quite stress out. My progress is much slower than what I expected. Things are piling up.
I finally broke down during lunch time. I have no appetite to eat at all, so many things to do. Decided to skip lunch and try to do operation issues. E walked over asks me whether I am okay and whether do I want to go for lunch. All the suppressed unhappiness all come up at the same time, I couldn’t take it anymore. Tears start to ooze out from my eyes. I throw my headset and ran to the toilet. I know E they all are very shocked to see me like this. I was shocked myself too. I washed my face, after a while I go back, they are still there. E said DGM will talk to me later.
Anyway after lunch, E bring me go staff lounge to talk to me. I cried again. I told her there are too many things for me to do. I told her although she said we can ask KAM to help out when things get overloaded, but how to ask boss to help you clear your stuff? I told her I find it’s difficult for me to do so. I sort of complained about D that he sometimes will pass LL staff to me.
After that E told D about it. D of course walked over. First time he look at me and really look concerned. Nvm lah. Think he still need time to learn.
Anyway, I worked till 7.30pm, DGM spoke to me. she said they are arranging for replacement asap. Trying to see whether temp is able to help. But they would need sometime to pick up.
Hai~ anyway, I keep trying my very best to encourage myself. Not sure whether this self encouragement can last for how long…
&lovin' Bb at 10:14 PM♥
Name: Manman<3
God's Little Girl, Bb, Dance, Love, W16, Paint, Food, Sleep