Blessed Day meeting with customer
Monday, August 17, 2009
Today at work I met one customer at their office. I reached their office at around 2:40pm. The appointment is supposed to be 2.30pm. I was late!
Their office has many floors, the floor that I went to does not have reception desk. And the access was only by security pass. I called the person’s mobile, I couldn’t get through. I was stuck at the lift lobby. After a few calls, decided to go to the reception upstairs. The reception could not get through him too.
After that, I went back to the original floor and called my colleague. Colleague told me that the customer has called our office and he is not happy that I’m late. In fact, he’s really really angry about it.
Oh man, I start to get worried. I need to get into the meeting room soon.
Just happened that there is one guy coming out from the office, I walked into their office. I spoke to more than 5 people inside, no one knows the person that I’m going to meet and they have no idea where their meeting room is. I was shocked.
Anyway, I walked one big round in their office, no one bothered about me. After that I managed to find the meeting room and there are 3 people sitting in the meeting room, the atmosphere was tense.
The first sentence I received from customer is, ‘am I meeting you at 2.30pm or 3pm??!’
Oh man, this is difficult. I told him I reached the office for quite some time and I couldn’t get through his phone. I went to the reception; they could not get through his phone either. After a while, another person from the meeting room also added that he couldn’t contact him at all. There was 10 seconds of awkward silence.
Anyway, to the main discussion, I gave them some figures for his review. He asked me to show him exactly how to calculate. Oh man, how to calculate this six digit figure when the main person who calculated this was not me?! Thank God I brought my calculator with me. I was being thrown with many charts and figures that customer has tabulated. Based on the information from their end, they could not get the figure that I have given them and they want to know how my side derived with the final figure.
I tried to stay calm but my heart start to worry. I called my colleague and see whether my colleague can help me on this but the help wasn’t much. I repeated the calculation more than 10times and I could not get the information right.
Towards the end of the meeting, I finally got a figure that is close to the one given by my colleague. Finally I feel the atmosphere was not so tense anymore. I assured customer that I will give him detailed information to him after I get back office. The meeting lasted about 50mins.
Just before I leave the meeting room, the customer commented that he was not aware that his phone was not functioning properly just now and he apologized for keeping me waiting outside their office for so long just now! I felt relief, humbled and happy at the same time. Finally I saw his face with a smile and offered to exchange name card with me. (Just now when I was in the meeting room, the atmosphere was so tense and I don’t dare to delay the discussion by exchanging the name card)
After the meeting, the customer escort me to the door and gave me a smile again as I walked through the door. When I go downstairs, I looked at his name card again; I realized that he’s one of the very important people in the company.
Through this meeting, I know that for these past two years, I have grown. I know that if I attend such meeting two years ago, I will most probably felt so stressed about it and might just broke down into tears. I thank God that I am able to handle this and went through the rest of the meeting smoothly. I think if it’s not because of the phone issue, the meeting will not end up happy cause I was actually late for 10mins.
&lovin' Bb at 11:16 PM♥
Name: Manman<3
God's Little Girl, Bb, Dance, Love, W16, Paint, Food, Sleep